Soalan Lazim

Sila rujuk soalan-soalan lazim mengenai tempahan tiket di sini.

Why I still have not received my ticket after I have done the payment?

Kindly provide your correct email address, phone number and payment details through Whatsapp at +6012 376 0256. We will resend the ticket shortly.

Can I change my boarding location?

You cannot change the boarding location.

Do I need to change my online ticket to physical one before boarding?

You need to change the ticket to physical one at the counter if you board at terminal. If you board at pick-up point, you do not need to change the ticket.

What is the exact pick-up location?

Kindly contact the bus operator directly. Their phone number is available at their respective pages on this website.

What is the exact drop-off location?

Kindly contact the bus operator directly. Their phone number is available at their respective pages on this website.

I have missed my bus. What should I do?

Please purchase new ticket.

I will be a bit late. Can the bus driver wait for me?

Bus cannot be delayed since it may disrupt overall bus operations. Please be on time.

Can you give complete route details?

Due to safety concerns, we cannot share the route details. Please drop-off at the location as per ticket.

I have left my belongings on the bus. What should I do?

Kindly contact the bus operator directly. Their phone number is available at their respective pages on this website.

Is there any discount for children and senior citizen?

The price for child and senior citizen are available at physical ticket counters only.

What is the status of my refund?

Please take note that refund process will take between 7 to 14 days. If you still did not received the refund after 14 days, please send your ticket details to [email protected].

What is the status of my refund? (For buyer under Redbus or others

The ticket was not purchased under us. Kindly contact the respective company at their website.

My previous payment was unsuccessful. Why can't I reselect the same seat?

Please wait for 15 minutes for the previously selected seat to be released.

Can I get bus driver's mobile number?

Unfortunately, you cannot have the bus driver's mobile number due to privacy act.

Why my bus still has not arrived?

Please wait for 15 minutes for the previously selected seat to be released.

Why does my ticket bus was cancelled?

Sorry for any inconvenience. Please provide your ticket details for us to proceed with refund process. Please email to [email protected].

May I know which entrance should I proceed to?

Kindly refer to your physical ticket or the information counter once you have arrived at the terminal.

Is there any job vacancy with your company?

Please follow our LinkedIn page to get an update on job openings.

Can I bring pets inside the bus?

Sorry, you cannot bring pets inside the bus

Can the bus give my belongings a ride to the drop-off point?

Unfortunately, you cannot send your personal belongings by bus due to safety act.